Privacy Policy

Brumated Privacy Policy

1. Introduction

At Brumated, we respect your privacy and are committed to protecting the personal information you share with us when browsing our website, purchasing our insulated tumblers, drinkware, or coolers, or interacting with our customer service team. This Privacy Policy explains what information we collect, how we use, store, and protect it, and the rights you have regarding your data. By using our website (www.brumated.com) or engaging with our services, you agree to the practices outlined in this policy.

2. Information We Collect

We only collect personal information that is necessary to provide, improve, and secure our services. The types of information we may gather fall into two categories: personal information you voluntarily provide and non-personal information collected automatically.

2.1 Personal Information You Provide

This includes data you share directly when using our services, such as:
  • Contact details: Name, email address (e.g., [email protected] for communications), phone number, shipping and billing addresses.
  • Payment information: Credit/debit card details, PayPal or other payment method information (note: we do not store full payment details—this data is processed securely by our third-party payment processors, such as Stripe or PayPal, which adhere to industry-standard security protocols).
  • Order-related information: Order number, product preferences, purchase history, and any notes you include when placing an order or contacting customer service.
  • Account information: If you create an account on our website, we collect your username, password (hashed for security), and account preferences (e.g., saved addresses for faster checkout).
  • Communication data: Content of emails, messages, or feedback you send to our team (e.g., questions about products, return requests) to help resolve your inquiries.

2.2 Non-Personal Information Collected Automatically

When you visit our website, we may collect non-identifiable data to analyze website performance and enhance your browsing experience, such as:
  • Technical information: IP address, browser type (e.g., Chrome, Safari), operating system, device type (e.g., smartphone, laptop), and internet service provider.
  • Usage data: Pages you visit, time spent on each page, links you click, search queries on our site, and the date/time of your visit.
  • Cookies and similar technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., language settings, saved items in your cart), track website traffic, and personalize your experience. You can disable cookies through your browser settings, but this may limit some features of our website (e.g., persistent shopping carts).

3. How We Use Your Information

We use your personal information solely for legitimate, transparent purposes that align with our business operations and your needs, including:
  • Processing and fulfilling orders: To confirm your purchase, arrange shipping, send order updates (e.g., “your package has shipped”), and process returns or refunds.
  • Providing customer service: To respond to your questions, resolve issues (e.g., defective products, shipping delays), and follow up on your requests via email, phone, or social media.
  • Improving our products and services: To analyze customer preferences (e.g., popular tumbler styles, common feedback), enhance website functionality, and develop new products that meet your needs.
  • Sending important communications: To share essential updates, such as changes to our Customer Service Policy or Privacy Policy, or alerts about issues affecting your order.
  • Marketing (with your consent): To send you personalized offers, new product announcements, or promotional emails (e.g., seasonal sales on coolers). You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at [email protected].
  • Ensuring security: To detect and prevent fraud (e.g., unauthorized purchases), protect our website from cyber threats, and comply with legal requirements.

4. How We Share Your Information

We never sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances, with parties that adhere to strict data protection standards:
  • Third-party service providers: We work with trusted partners to deliver services on our behalf, such as:
    • Payment processors (e.g., Stripe, PayPal) to securely process transactions.
    • Shipping carriers (e.g., USPS, UPS, FedEx) to deliver your orders.
    • Email service providers (e.g., Mailchimp) to send order updates and marketing communications (only if you’ve consented).
    • Website analytics tools (e.g., Google Analytics) to track usage data (this data is anonymized where possible).
These providers only access the information needed to perform their services and are prohibited from using it for other purposes.
  • Legal compliance: We may disclose your information if required by law (e.g., a court order, subpoena) or to protect our rights, property, or the safety of our customers or employees (e.g., investigating fraud).
  • Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner—but we will ensure the new entity adheres to this Privacy Policy.

5. How We Protect Your Information

We take the security of your personal information seriously and implement industry-standard measures to prevent unauthorized access, use, or disclosure:
  • Secure storage: Personal data is stored on encrypted servers with restricted access (only authorized Brumated employees can access your information, and they are required to follow strict data protection protocols).
  • Payment security: As noted earlier, we do not store full payment details—all transactions are processed through PCI DSS (Payment Card Industry Data Security Standard) compliant payment processors, which meet global security standards for handling card data.
  • Website security: Our website uses SSL (Secure Sockets Layer) encryption (indicated by the “https://” prefix and padlock icon in your browser) to protect data transmitted between your device and our servers.
  • Regular updates: We regularly review and update our security practices to address new threats and comply with evolving data protection laws.
While we take all reasonable steps to protect your information, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security, but we commit to addressing any security breaches promptly and transparently.

6. Your Rights Regarding Your Information

You have certain rights under applicable data protection laws (e.g., the General Data Protection Regulation (GDPR) for EU residents, the California Consumer Privacy Act (CCPA) for California residents) to control your personal information. These rights include:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete data (e.g., a wrong shipping address).
  • Erasure: Request that we delete your personal information (where legally permitted—we may need to retain some data for record-keeping, such as order history for tax purposes).
  • Restriction: Ask us to limit how we use your information (e.g., stop using it for marketing).
  • Data portability: Request a copy of your data in a structured, machine-readable format (e.g., a CSV file) to transfer to another service provider.
  • Opt-out of marketing: Unsubscribe from promotional emails at any time (as noted in Section 3).
To exercise any of these rights, please contact us at [email protected] with your full name, email address associated with your account, and a clear description of your request. We will respond within 30 days (or as required by law) and may ask for additional verification to ensure your identity.

7. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13 without parental consent, we will delete that information immediately. Parents or guardians who believe their child has shared information with us can contact us at [email protected] to request removal.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms like Instagram or Facebook, or partner brands). This Privacy Policy does not apply to these external sites—we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the “last updated” date at the top of this policy and post the new version on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
We are committed to addressing your inquiries promptly and working with you to resolve any privacy-related issues.
Last Updated: November 3, 2025
— The Brumated Team