Refund Policy

Brumated Refund Policy

1. Overview of Our Refund Commitment

At Brumated, we want you to be fully satisfied with your purchase of insulated tumblers, drinkware, or coolers. If you’re not happy with your order—whether due to a defect, incorrect item, or change of mind—we offer fair and straightforward refund options. This Refund Policy outlines the eligibility criteria, application process, and timeline for receiving refunds, so you know exactly what to expect.

2. Eligibility for Refunds

To qualify for a refund, your request must meet the following conditions, depending on the reason for return:

2.1 Change of Mind or Unwanted Items

  • You must submit a refund request within 30 days of receiving your order.
  • The product must be in unused, original condition: no scratches, stains, or damage; original packaging (including tags, manuals, and accessories) must be intact and unopened (if applicable).
  • Custom-engraved or personalized items are not eligible for change-of-mind refunds (unless the personalization is incorrect due to our error).
  • Clearance or final-sale items are only eligible for refunds if they are defective (see Section 2.2).

2.2 Defective, Damaged, or Incorrect Products

  • If your item arrives with a manufacturing defect (e.g., faulty insulation, broken lid, peeling finish), is damaged during transit, or is the wrong product (e.g., you ordered a 20oz tumbler but received a 16oz one), you may request a refund within 60 days of receiving your order.
  • You do not need to return the product if it is severely damaged (we may ask for photos to verify the issue). For minor defects or incorrect items, we may request return of the product (we’ll cover return shipping costs).

3. How to Apply for a Refund

Follow these steps to submit a refund request:
  1. Contact Our Team: Send an email to [email protected] with the following details:
    • Your full name and order number (found in your order confirmation email).
    • The name and quantity of the product(s) you want refunded.
    • A clear reason for the refund (e.g., “defective insulation,” “wrong item received,” “change of mind”).
    • For defective or damaged items: Attach 2–3 photos showing the issue (e.g., a photo of a leaking cooler, a cracked tumbler lid) to speed up verification.
  1. Receive Confirmation: Our team will review your request within 24–48 business hours (Monday–Friday, 9 AM–5 PM EST). If approved, we’ll send a confirmation email with:
    • For unwanted items: A prepaid return label (for U.S. orders) or instructions for shipping the product back to us.
    • For defective/damaged items: Confirmation that a refund will be processed (no return required, unless specified).
  1. Return the Product (If Required): For unwanted items, ship the product back to us using the provided label. We recommend keeping the tracking number to monitor delivery—we cannot process your refund until we receive and inspect the item.

4. Refund Processing Timeline

Once your refund is approved, the time it takes to receive your money depends on the payment method and whether a product return is required:

4.1 For Defective/Damaged/Incorrect Items (No Return Needed)

  • Refunds are processed within 1–3 business days of approving your request.
  • The funds will appear in your original payment method within 3–5 business days (varies by bank or credit card provider).

4.2 For Unwanted Items (Return Required)

  • After we receive and inspect the returned product (usually 3–5 business days after delivery to our warehouse), we’ll process the refund within 1–2 business days.
  • You’ll receive the funds within 5–7 business days of processing (again, dependent on your payment provider).

5. What Is Included in a Refund?

  • Full Refund: For defective, damaged, or incorrect products, we refund the entire purchase price (including original shipping costs).
  • Partial Refund: For unwanted items, we refund the product price but do not refund original shipping costs (unless the return is due to our error).
  • No Additional Fees: We never charge restocking fees or administrative fees for processing refunds—what you paid for the product is what you’ll get back (minus non-refundable shipping, if applicable).

6. Exceptions and Non-Refundable Cases

The following scenarios are not eligible for refunds:
  • Products returned after the 30-day (change of mind) or 60-day (defective) window.
  • Items that are used, damaged due to misuse (e.g., dropped tumbler, cooler used for non-intended purposes), or missing original packaging.
  • Custom/personalized items with no manufacturing errors.
  • Shipping delays caused by external factors (e.g., carrier delays, weather, customs holds)—we can help resolve shipping issues, but delays alone do not qualify for a refund unless the order is lost.
  • Gift cards—Brumated gift cards are non-refundable and cannot be redeemed for cash (except where required by law).

7. Refund Status and Inquiries

If you haven’t received your refund within the expected timeline:
  1. Check your spam folder for our refund confirmation email (it may have been filtered).
  1. Contact your bank or credit card provider—some institutions take longer to process refunds, especially for international payments.
  1. If you still have questions, email [email protected] with your order number and refund request date—we’ll provide an update on the status of your refund.

8. Changes to This Refund Policy

We may update this Refund Policy occasionally to reflect changes in our processes or legal requirements. When we make updates, we’ll revise the “Last Updated” date at the top of this page and post the new version on our website. We encourage you to review this policy before making a purchase to stay informed.

9. Contact Us for Further Help

If you have questions about refunds, need help submitting a request, or want to dispute a refund decision, reach out to our customer service team at [email protected]. We’re here to assist you and ensure a smooth experience.
Last Updated: November 3, 2025
— The Brumated Team