Terms of Purchase

Brumated Terms of Purchase

1. Acceptance of Terms

By placing an order for insulated tumblers, drinkware, or coolers on Brumated’s website (www.brumated.com), you (“Customer”) agree to be bound by these Terms of Purchase. These terms govern the entire relationship between you and Brumated (“we/our”) regarding your purchase, including order placement, payment, delivery, returns, and refunds. If you do not agree to these terms, please do not complete a purchase on our website.

2. Order Placement & Confirmation

2.1 Order Submission

When you submit an order through our website, you are making a binding offer to purchase the selected products at the listed price. All product descriptions, prices, and availability are subject to change without prior notice, but we will confirm any discrepancies with you before processing your order.

2.2 Order Confirmation

After you submit your order, we will send a confirmation email to the email address you provided. This email will include your order number, product details, total amount (in USD), and shipping information. Please note that order confirmation does not constitute acceptance of your order—we reserve the right to reject or cancel any order (e.g., due to incorrect pricing, out-of-stock items, or suspected fraud) and will notify you promptly if this occurs. Acceptance of your order is final only when we ship the products and send a shipping confirmation email.

3. Payment Terms

3.1 Currency & Pricing

All prices listed on our website are in United States Dollars (USD) and include applicable taxes (where required by law). Shipping costs are waived for all orders worldwide—no additional shipping fees will be added to your order total (this “Global Free Shipping” applies to all products and destinations, with no minimum order value).

3.2 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as displayed at checkout. By providing payment information, you confirm that the payment method is yours or that you have authorization to use it.

3.3 Payment Security

All payment transactions are processed through secure, industry-standard encryption technology (e.g., SSL) to protect your payment details. Brumated does not store full credit card information—this data is handled exclusively by our trusted third-party payment processors (e.g., Stripe, PayPal), which comply with PCI DSS (Payment Card Industry Data Security Standard) requirements.

4. Order Fulfillment & Delivery

4.1 Processing & Shipping Timeline

  • Order Processing: Most orders are processed within 1–3 business days (Monday–Friday, excluding weekends and major holidays such as Christmas, Thanksgiving, and New Year’s Day). Processing time may be extended by 1–2 days for custom-engraved or personalized items to ensure accuracy.
  • Delivery Timeline: Regardless of your shipping destination (domestic or international), we estimate delivery within 6–12 days from the date your order is shipped. This timeline includes transit time and does not account for rare delays caused by customs hold-ups (for international orders) or unforeseen logistical issues (e.g., extreme weather). We will notify you promptly if a significant delay is expected.

4.2 Shipping Carrier & Tracking

We partner with reliable global shipping carriers to fulfill orders. Once your order ships, we will send a shipping confirmation email with a unique tracking number and a link to monitor your delivery status. You are responsible for checking the tracking information regularly to stay updated on your package’s arrival.

4.3 Delivery Responsibility

We are responsible for ensuring your order is shipped correctly and in good condition. However, once the shipping carrier confirms delivery of your package to the address you provided, responsibility for the package transfers to you. Please ensure the shipping address you provide is accurate and complete—we are not liable for lost or misdelivered packages due to incorrect address information.

5. Returns & Refunds

5.1 Return Eligibility & Period

You may return any unused, undamaged products (in their original packaging, with all tags and accessories included) for a refund within 60 days of receiving your order. Custom-engraved or personalized items are eligible for return only if the personalization is incorrect due to our error (e.g., a misspelled name we caused). Clearance or final-sale items are not eligible for return unless they arrive defective.

5.2 Return Process

To initiate a return:
  1. Email our customer service team at [email protected] with your order number, product details, and reason for return.
  1. We will respond within 24–48 business hours with a prepaid return label (for global returns—no return shipping fees apply).
  1. Ship the product back to us using the provided label. We recommend retaining the return tracking number for reference.

5.3 Refund Processing

  • Once we receive and inspect the returned product (typically 3–5 business days after delivery to our warehouse), we will process your refund.
  • Refunds are issued to the original payment method and take 5–10 business days to appear in your account (timing may vary by your bank or payment provider).
  • Refunds cover the full product price (in USD) and do not deduct any fees—we do not charge restocking or administrative fees for returns.

6. Defective or Incorrect Products

If you receive a defective product (e.g., faulty insulation, broken lid), damaged product, or the wrong item (e.g., you ordered a 20oz tumbler but received a 16oz one), please contact us at [email protected] within 7 days of receiving your order. Include photos of the issue and your order number, and we will:
  • Send a replacement product free of charge (with no need to return the defective/incorrect item, unless we request it), or
  • Issue a full refund (processed within 5–10 business days) at your choice.

7. Order Cancellations

You may cancel an order for a full refund if you contact us at [email protected] before your order is shipped (i.e., before you receive the shipping confirmation email). Once your order has shipped, you cannot cancel it—you will need to follow the return process outlined in Section 5 to request a refund.

8. Limitation of Liability

Brumated’s liability for any claims related to your purchase (e.g., defective products, delivery delays) is limited to the total amount you paid for the affected order. We are not liable for any indirect, incidental, or consequential damages (e.g., lost use of a product, inconvenience from delivery delays) unless required by applicable law.

9. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or industry standards. The most current version will be posted on our website with the “Last Updated” date at the top. Your continued use of our website to make purchases after changes are posted constitutes acceptance of the revised terms.

10. Contact Us

If you have questions, concerns, or disputes regarding these Terms of Purchase or your order, please contact our customer service team at:
We will make every effort to resolve your inquiry promptly and fairly.
Last Updated: November 3, 2025
— The Brumated Team